We are committed to ensuring that you are happy with the service from Blairlusk Equine Supplies and we aim to make returns, refunds and exchanges as simple as possible.

As an online consumer you are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the E-Commerce Regulations 2002.

This means as an online consumer, you have additional rights including that you have 14 days from the point of receiving your goods to cancel your order. You can cancel your order at any time by emailing us at info@blairluskequinesupplies.co.uk

 

Returns and Refunds

If you are unhappy with your purchase you can return items to us for any reason within 28 days of the date you received your purchase.

If you wish to return an item please inform us via email at info@blairluskequinesupplies.co.uk

Unless the item is faulty, you are responsible for paying for your own postage costs of returning your order. Postage costs to return the item(s) are non-refundable.

To be eligible for a return, your item must be unused, in the original packaging and still have tags on and in the same condition that you received it. 

Please note if goods are returned not in brand new unused condition a deduction will be made to the refund that is given.

We are not able to accept returns on the following items

•  Perishable items or those with an expiry date
•  Personalised items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

All refunds will only be made by the same method of payment used to originally purchase the item. 

All refunds will be processed and repaid to you within 14 days of us receiving your returned item.

Exchanges 

If you need to exchange your item for the same item for example in another size or colour please send us an email at info@blairluskequinesupplies.co.uk

We will not cover the postage costs for you to return the item to us.

Once we receive the returned item from you, we will then provide you with an exchange which we will aim to deliver to you within a maximum of 28 days.

If we are unable to obtain the replacement item for you then we will ask you to return the item to us and we will then issue a refund as described within the above section

 

Faulty Items

In the unlikely event that something you bought from us was faulty, damaged or broken please contact us by email at info@blairluskequinesupplies.co.uk within 3 days of receiving the goods.

If you wish to cancel the order - we will ask you to return the order to us and then we will fully refund the cost of the item, postage costs and the postage cost of you returning the item to us.

If you wish to exchange the order - we will ask you to return the order to us and then we will refund your cost of returning the item to us (please provide evidence of the cost) and then replace the item and post this to you and we will cover the postage costs.

All refunds will be made by the same method of payment used to purchase the item.

All refunds will be processed and repaid to you within 14 days of us receiving your returned item.